Shipping Policy Page
Shipping Policy :
Individual Product Delivery Timelines:
Each product page will specify the unique delivery timeline (1 to 4 weeks), ensuring transparency for our customers.
Processing Time:
Each product require a specific processing period, clearly mentioned on the product page.
Processing time is in addition to the standard order processing duration.
Delivery Estimates:
Delivery estimates for products will be communicated on the product page based on factors such as production time and shipping method.
Shipping Methods and Costs:
Customers can choose from available shipping methods, each with associated costs.
Expedited shipping may be available for certain custom items, with costs calculated at checkout.
International Custom Orders:
Orders for international customers will have specified delivery times and may be subject to additional shipping charges.
Order Tracking:
Customers will receive tracking information once the product is shipped.
Quality Assurance:
Products undergo thorough quality checks to ensure they meet our standards before shipment.
Changes to Custom Orders:
Customers are advised to review and confirm custom order details carefully as changes post-order may impact delivery timelines.
Communication on Delays:
In the rare event of unforeseen delays, customers will be promptly notified with an explanation and updated delivery timeline.
Returns and Refunds:
Due to the personalized nature of custom-made items, returns and refunds may be subject to specific conditions outlined in our Returns Policy.
Customer Support:
Our customer support team is available to address any queries or concerns related to orders.
Collaboration with Artisans:
We collaborate with skilled artisans to craft unique, custom products, fostering a commitment to quality and craftsmanship.
This policy aims to provide clarity and support for customers ordering custom-made products, ensuring a positive and transparent shopping experience. If you have any questions, please contact our customer support team at [bastravastra@gmail.com].
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